URGENT update

Due to recent changes in the NHS GP contract and increasing demand for appointments, our practice will be moving to a ‘Triage’ appointment system from Monday 1st June. This change is being introduced to improve access to care, manage demand safely, and make the best use of our clinical resources.

From 1st June, patients with routine requests will complete a form, either via our website or the NHS app. This will then be passed to the triage team, who will direct your issue to the most appropriate service. This could be an appointment with a clinician, a telephone consultation, clinical advice, a prescription or being sign-posted to another service. This helps us ensure patients receive the right care, from the right clinician, at the right time.

Our team will be available to support anyone who may need help accessing the new system and for anyone without access to the internet, Reception can complete the triage form on your behalf.

Patients can continue to contact the practice in the usual ways by the NHS App/online, telephone, or in person.

We appreciate your understanding and cooperation during this transition as we continue working to provide safe and effective care for all our patients.